FAQ

We use all of our own supplies/equipment unless instructed otherwise by you. If you would like something special used, have sensitive surfaces in the home, or allergies to anything we could potentially bring in, please let us know so we can accommodate.

We use an in-depth checklist for weekly, bi-weekly, monthly, and custom residential cleans.

You can find the list of services here. If there is something you would like cleaned that you don't see listed, just ask!

We do not expect tips or require them.

However, if you would like to tip your cleaner, you can leave the tip in cash or as a Venmo/Zelle payment separate from your bill payment. Remember, it is totally up to you!

It's beneficial to both parties if the clutter is out of the way so we can focus on cleaning instead of organizing your belongings. However, we are happy to help you organize if you need it!

If all you have is a few minutes to clean up the clutter, we suggest clearing the floors and counters first if possible.

This is totally up to you. You and your pets are welcome to hangout while we clean, or, you don't have to be there at all.

Side note- all of the products we use are pet and child safe!

If we will be cleaning for you while you're not home you can leave the door unlocked, use a hide-a-key, incorporate a door code, or provide a key.

In the event you provide a key, it will be kept safe and secure in a locked safe when not in use.

In the rare event we did not provide you with an outstanding service, please contact us immediately. Communication is very important and our main priority is your satisfaction. If something is wrong, we will do our BEST to make it right. We take great pride in our standards for cleanliness and customer service. We will always do everything we can to make sure the situation is dealt with efficiently and promptly.